Returns + Exchanges
We want you to love your order.
Because every Neves Inked shirt is prepared in small batches and made specifically for you, our return policy is a little different from large retailers. Rather than pulling products from warehouse shelves, each order is individually created, inspected, and packaged from our home studio.
If we made a mistake, we'll always do our best to make it right.
Below you'll find everything you need to know about returns, exchanges, and what to do if there's ever an issue with your order.
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What Can Be Returned?
Because each shirt is prepared specifically for your order, we do not accept returns or exchanges for:
- Ordering the wrong size
- Changing your mind
- Ordering the wrong design, color, or Edition
- General wear or accidental damage after delivery
We encourage customers to review the size guide carefully before placing an order. If you have questions before purchasing, we're always happy to help.
Exchanges
At this time, Neves Inked does not offer standard size or style exchanges.
Since each shirt is produced in small batches specifically for each order, exchanges are unfortunately not possible in the same way they are with larger retailers.
Can I Cancel or Change My Order?
Because orders move into production quickly, cancellations or changes can only be accommodated if your order has not yet entered processing.
If you need to make a change, please contact support@nevesinked.com as soon as possible.
While we'll always do our best to help, we cannot guarantee changes once production has begun.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email support@nevesinked.com with:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once we've reviewed the issue, we'll work with you to determine the best solution, which may include a replacement or another appropriate resolution.
What If My Shirt Doesn't Fit?
We understand that sizing can sometimes be difficult when shopping online.
While we're unable to offer standard exchanges at this time, we encourage customers to review our Size Guide before ordering.
If you have questions about sizing before placing your order, please reach out—we're always happy to help you choose the best fit.
Click here for the size guide.
How Long Do I Have to Report an Issue?
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
The sooner we're able to review the issue, the faster we can help resolve it.
How to Contact Us
Please email support@nevesinked.com and include:
- Your order number
- A description of the issue
- Photos when applicable
We'll respond as quickly as possible and do everything we reasonably can to help.